Refund Policy

Every report should be worth what you paid for it. Here's how refunds work.

Before research starts: full refund

You can cancel any order for a full refund until research starts. To cancel, reply to your confirmation email or write to support@zen-fish.com. We'll confirm the refund within one business day, and Stripe returns the money to your card, which usually takes 5 to 10 days to show up.

After research starts: corrections

Once research has started, the work is being done for your business specifically, so orders can't be refunded. Instead, if anything in your report is wrong, out of date at delivery, or missing from the deliverables listed on the report's page, tell us within 30 days of delivery and we'll correct it at no charge.

Late delivery

If we miss the delivery date shown at checkout, tell us and we'll make it right, which may include a full or partial refund.

The Complete Series

A full refund is available until research starts on the first report. After that, any report whose research hasn't started can be refunded at its share of the series price (the bundle price divided across the six reports in proportion to their individual prices).